TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Saffanah Fragrances. These Terms & Conditions govern your access to and use of the Saffanah Fragrances website and your purchase of products through the website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

1. Business Information

Business Name: Saffanah Fragrances
GSTIN: 29CVFPA5288L1Z2
Address: 245, Qaisar Manzil, 7th Street, Near Kirana Store & Kulliyatul Hadees, Govindpura, Bengaluru, Karnataka – 560045, India
Phone: 83174 78925
Email: contact.saffanahfragrances@gmail.com

2. Products

Saffanah Fragrances sells perfumes and fragrance products under its own branding.

Product descriptions, fragrance notes, scent families, sizes, images and other product information are provided for general product identification and purchasing purposes.

Actual fragrance experience may vary between individuals because fragrance perception, skin chemistry, environment, application method and personal preferences can differ.

3. Inspired Fragrances

Certain Saffanah Fragrances products may be developed with reference to the scent characteristics or fragrance profile associated with other fragrances.

Such products are independently produced and sold under Saffanah Fragrances branding.

Unless expressly stated otherwise, Saffanah Fragrances is not affiliated with, sponsored by, endorsed by, licensed by or otherwise associated with any third-party fragrance brand referenced for inspiration.

Third-party trademarks, brand names and intellectual property remain the property of their respective owners.

For additional information, please read our Inspired Fragrances Disclaimer.

4. Product Pricing

All prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that product prices and information displayed on the website are accurate. In the event of an obvious pricing or listing error, Saffanah Fragrances reserves the right to cancel the affected order and provide an appropriate refund where applicable.

5. Orders

Submitting an order constitutes a request to purchase the selected products.

An order may be cancelled by Saffanah Fragrances where necessary, including circumstances involving:

Product unavailability
Incorrect pricing or listing information
Suspected fraudulent activity
Delivery limitations
Incorrect or incomplete customer information
Circumstances beyond our reasonable control

Where payment has already been collected for an order that we cancel, an applicable refund will be processed through the relevant payment method or otherwise communicated to the customer.

6. Payment

Available payment methods may include:

UPI
Credit/debit cards
Net banking
Other online payment methods displayed at checkout
Cash on Delivery (COD), where available

COD availability may depend on the delivery location, order value, courier availability and other operational factors.

7. Shipping & Delivery

Saffanah Fragrances currently provides free shipping on eligible orders within India and serviceable delivery areas.

Orders are generally processed within 1–2 business days.

After dispatch, delivery usually takes approximately 5 days, although actual delivery time may vary depending on location, courier operations, weather, holidays, remote-area serviceability and other circumstances.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

For full details, please refer to our Shipping & Delivery Policy.

8. Cancellation, Return & Exchange

Our products are generally sold on a final-sale basis.

Returns or exchanges are generally not accepted for:

Change of mind
Dislike of the fragrance
Fragrance preference
Selecting the wrong fragrance
Selecting the wrong size or variant
Requesting a different fragrance
Differences in personal perception of fragrance
Differences in longevity or projection
Products that have been opened, used or tested
Damage caused after delivery by the customer

Exceptions may apply in cases such as:

Wrong product delivered
Verified transit damage
Leakage or manufacturing defect
Cancellation accepted before processing or dispatch

Please read our Cancellation, Return & Exchange Policy before placing an order.

Nothing in these Terms is intended to exclude any consumer right that cannot lawfully be excluded.

9. Customer Information

Customers are responsible for providing accurate information, including:

Full name
Mobile number
Email address
Complete delivery address
PIN code
Product/variant selection

Saffanah Fragrances cannot be held responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer, subject to applicable law.

10. Fragrance Safety

Perfumes and fragrance products should be used only as directed.

Avoid contact with eyes and broken or irritated skin.

Customers should discontinue use if irritation or an adverse reaction occurs.

Individuals with known sensitivities or allergies should review the product information and ingredients where available and exercise appropriate caution.

Keep fragrance products away from children and sources of excessive heat or flame.

11. Intellectual Property

The website, including its text, graphics, photographs, logos, product names, designs, layouts and other original content, may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit Saffanah Fragrances content without prior authorization, except where permitted by law.

Third-party trademarks and brand names appearing for identification, comparison or inspiration purposes remain the property of their respective owners.

12. Website Use

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access to website systems
Introduce malicious code or harmful software
Interfere with website operation
Submit false or misleading information
Abuse promotional offers
Conduct fraudulent transactions

13. Third-Party Services

The website may use third-party providers for services such as:

Payment processing
Shipping and courier services
Website hosting
Analytics
Communication
Marketing
Customer support

Those services may operate under their own terms and privacy policies.

14. Privacy

Personal information collected through the website will be handled according to our Privacy Policy.

15. Limitation of Liability

To the extent permitted by applicable law, Saffanah Fragrances shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes liability or consumer rights where such exclusion is prohibited by applicable law.

16. Changes to These Terms

Saffanah Fragrances may update these Terms & Conditions from time to time.

The updated version will be published on this website with the revised date.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

18. Contact

For questions regarding these Terms:

Saffanah Fragrances
245, Qaisar Manzil, 7th Street, Near Kirana Store & Kulliyatul Hadees, Govindpura, Bengaluru, Karnataka – 560045, India
Phone: 83174 78925
Email: contact.saffanahfragrances@gmail.com

PRIVACY POLICY

Last Updated: September 2026

Saffanah Fragrances respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and the choices available to you.

1. Information We May Collect

Depending on how you use our website, we may collect:

Name
Mobile number
Email address
Billing address
Shipping address
PIN code
Order and transaction details
Account information, where accounts are available
Customer-support communications
Reviews and feedback
Information submitted through website forms
Information provided through communication channels such as WhatsApp, email or telephone
Technical information such as browser, device and website usage information
Cookie and similar technology information

We do not need your payment-card credentials to process your order ourselves where payments are handled by third-party payment providers.

2. How We Use Information

We may use collected information to:

Process and fulfil orders
Arrange delivery
Process payments
Provide Cash on Delivery services
Communicate regarding orders
Provide customer support
Handle complaints and grievances
Prevent fraud and misuse
Improve our products and website
Maintain business and transaction records
Comply with legal and regulatory obligations
Send promotional communications where permitted and appropriate

3. Order Communications

When you place an order, we may contact you through phone, SMS, email, WhatsApp or other available communication methods regarding:

Order confirmation
Payment
Shipping
Delivery
Order changes
Customer support
Returns or applicable issue resolution

Transactional communications may continue even if you opt out of promotional communications.

4. Sharing of Information

We may share relevant information with service providers where reasonably necessary to operate our business, including:

Payment service providers
Courier and logistics partners
Website and hosting providers
Analytics providers
Marketing and communication providers
Technology/service providers
Professional advisers where necessary
Government authorities or other parties where required by law

We do not intend to sell personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Understand website usage
Improve website performance
Support analytics
Support marketing activities where used

You may be able to manage cookies through your browser settings.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal obligations, dispute resolution and legitimate business requirements.

8. Marketing Communications

Where permitted, Saffanah Fragrances may send promotional communications about products, offers or updates.

You may request to stop receiving promotional communications.

Transactional and legally required communications may still be sent where necessary.

9. Your Privacy Requests

Subject to applicable law, you may contact us regarding requests concerning your personal information, including applicable requests to access, correct or otherwise exercise available privacy rights.

We may need to verify a request before acting on it.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian involvement.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any revised policy will be published on this website with the updated date.

12. Contact

For privacy-related questions or requests: