SHIPPING & DELIVERY POLICY

Last Updated: September 2026

Saffanah Fragrances aims to provide a simple and reliable delivery experience throughout India.

1. Shipping Availability

We currently offer delivery within India to locations that are serviceable by our courier partners.

Free shipping is offered on eligible orders.

Certain locations may be subject to courier serviceability restrictions.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation/payment verification.

Processing time may be longer during:

Sales
Festivals
Public holidays
High-order periods
Unexpected operational disruptions

3. Delivery Time

After dispatch, orders usually reach the customer within approximately 5 days.

This is an estimated delivery period and may vary based on:

Delivery location
Courier operations
Weather
Public holidays
Festivals
Remote-area delivery
Transportation disruptions
Incorrect or incomplete address information
Circumstances beyond our reasonable control

4. Tracking

Where tracking is available, tracking information may be shared through email, SMS, WhatsApp or other available communication channels.

Customers may also contact us for assistance with an order.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

COD availability may depend on courier serviceability, order value and other operational conditions.

Customers placing COD orders are expected to provide a valid mobile number and accurate delivery address and to accept the order when delivered.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted for future orders, subject to applicable law.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and PIN code.

If an order cannot be delivered because of an incorrect or incomplete address, the order may be returned to us.

Where permitted and operationally possible, re-dispatch may be arranged and additional delivery charges may apply.

7. Delayed or Lost Shipments

If a shipment appears delayed or lost, customers should contact us with their order details.

We may coordinate with the relevant courier partner to investigate the shipment.

Resolution will depend on the circumstances and applicable courier and consumer-protection requirements.

8. Damaged Package

If a package arrives visibly damaged or appears to have leaked during transit, please contact us as soon as reasonably possible.

Customers should provide:

Order number
Photographs of the package
Photographs of the product
Photographs/video of the damage where available

We will review the matter and determine the appropriate resolution based on the circumstances.

9. Wrong Product

If you receive a product different from the product ordered, contact us as soon as possible with:

Order number
Photographs of the received product
Packaging information

The matter will be reviewed and an appropriate resolution may be provided.

10. International Shipping

International shipping is not currently offered unless specifically stated on the website.

11. Contact

Saffanah Fragrances
245, Qaisar Manzil, 7th Street, Near Kirana Store & Kulliyatul Hadees, Govindpura, Bengaluru, Karnataka – 560045, India
Phone: 83174 78925
Email: contact.saffanahfragrances@gmail.com

CANCELLATION, RETURN & EXCHANGE POLICY

Last Updated: September 2026

Saffanah Fragrances follows a primarily final-sale policy for fragrance products because perfumes are personal-use products.

Please carefully review the product, size and fragrance information before placing an order.

1. Order Cancellation

A cancellation request may be accepted if received before the order has been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number and registered mobile number.

If an eligible prepaid order is cancelled, any applicable refund will be processed through the appropriate payment method.

2. No Change-of-Mind Returns

We generally do not accept returns or exchanges because a customer:

Changed their mind
Does not like the fragrance
Prefers another fragrance
Expected a different scent
Selected the wrong fragrance
Selected the wrong size
Wants to exchange the product for another fragrance
Does not like the fragrance performance

Fragrance perception and performance can vary from person to person.

3. Opened or Used Products

Products that have been opened, sprayed, used, tested or otherwise handled after delivery are generally not eligible for return or exchange.

4. Exceptions

A return, replacement or other appropriate resolution may be considered in cases involving:

Wrong Product

The product delivered is different from the product ordered.

Transit Damage

The product has been damaged during transportation.

Leakage

The product has arrived with significant leakage attributable to transit or a product defect.

Manufacturing Defect

A genuine manufacturing defect is identified.

Other Legally Protected Situations

Nothing in this policy is intended to restrict any consumer right or remedy that cannot lawfully be excluded.

5. Reporting an Issue

If you receive a wrong, damaged or defective product, contact us as soon as reasonably possible after delivery.

Please provide:

Order number
Customer name
Registered mobile number
Description of the problem
Clear photographs
Video, where useful or available
Photographs of outer packaging where damage is involved

We may request additional information to investigate the matter.

6. Verification

Any return, replacement or refund request may be subject to verification.

We may review photographs, videos, order information, packaging and courier information before determining the appropriate resolution.

7. Refunds

Where a refund is approved, it will generally be processed through the applicable payment method or another appropriate method communicated by us.

Refund timing may depend on the payment provider or banking system.

For COD orders, additional information may be required to process an eligible refund.

8. Customer-Caused Damage

Products damaged after delivery due to misuse, improper storage, accidents or other customer-caused circumstances are generally not eligible for return or replacement.

9. Incorrect Delivery Information

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the customer may be responsible for any applicable re-delivery costs.